- Working with customers to identify software problems and advising on the solution.
- Logging and keeping record of customer/employee queries.
- Ability to give software Demo to customers.
- Updating self help manual so customers/employees can try to fix problems themselves.
- An in depth understanding of the software customers are using.
- An ability to assess each customer or employees IT knowledge levels.
- Logical thinker & Ability to deal with difficult callers.
- Good communication skills.
- Good analytical and problem solving skills
- Comfortable to work in US shift.
News and Events
News and information of our company, projects, partnerships, staff and community.
Independence Day Celebrations at Cogniter Technologies
Friday, August 14, 2020
Christmas Celebrations 2019 - Fun Games, Gift Distribution, Secret Santa
Thursday, December 26, 2019
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