Technical Support Executive (Job Code: CHD:TS)0 Year
- Working with customers to identify software problems and advising on the solution.
- Logging and keeping record of customer/employee queries.
- Ability to give software Demo to customers.
- Updating self help manual so customers/employees can try to fix problems themselves.
- An in depth understanding of the software customers are using.
- An ability to assess each customer or employees IT knowledge levels.
- Logical thinker & Ability to deal with difficult callers.
- Good communication skills.
- Good analytical and problem solving skills
- Comfortable to work in US shift.