Job Details
Hiring for Client Service Executive (Job Code: CHDCS)
1-3 Years
Skills
- Client Relationship Management:
Develop and maintain strong relationships with clients through regular communication and meetings.Understand clients' needs and objectives to provide tailored solutions and support.Anticipate client concerns or issues and proactively address them to ensure client satisfaction.
Customer Support:Serve as the first point of contact for client inquiries, requests, and escalations.
Provide timely and accurate responses to client queries via phone, email, or in-person meetings.Coordinate with internal teams to resolve client issues and ensure timely resolution.
Account Management:Manage client accounts, including contract renewals, upselling opportunities, and contract negotiations.
Monitor client accounts to identify growth opportunities and recommend additional services or products.Track client activity and maintain accurate records in the CRM system.
Product Knowledge:Develop a deep understanding of our products and services to effectively educate clients and address their needs.
Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to clients.Cross-functional Collaboration:
Collaborate with sales, marketing, and product teams to ensure alignment on client needs and objectives.Provide feedback to internal teams based on client interactions to drive product improvements and enhancements.
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