Job Details

Skills

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  Job Title: Client Relationship & IT Support Specialist
  Location: Chandigarh, India (On-site)
  Employment Type: Full-Time
  Apply at: hr@cogniter.com
  Subject Line: Application – Client Relationship & IT Support Specialist

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  About the Role

   

  Cogniter Technologies is seeking a proactive and client-focused Client Relationship & IT Support Specialist to act as the vital link between technology and customer success. In this dual role, you will serve as the primary point of contact for clients—providing responsive IT support while nurturing long-term partnerships. The ideal candidate combines technical acumen with excellent communication and problem-solving skills to ensure smooth IT operations and outstanding client experiences.

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  Key Responsibilities

   

  Client Relationship Management

  • Build and maintain strong, long-term relationships to ensure client satisfaction and retention.

  • Understand client goals and recommend suitable IT solutions and service enhancements.

  • Identify and address potential risks, inefficiencies, and security vulnerabilities in client systems.

  IT Support & Troubleshooting

  • Act as the first point of contact for IT-related queries and incidents.

  • Deliver timely and effective technical support via phone, email, or remote access tools.

  • Collaborate with internal IT teams and vendors for advanced issue resolution.

  Account & Service Management

  • Oversee client IT portfolios, including software renewals, hardware upgrades, and cloud service management.

  • Monitor system performance and propose optimization or improvement strategies.

  • Maintain accurate documentation of service tickets, incident logs, and communication records.

  Technology & Strategy

  • Stay informed about the company’s offerings across infrastructure, cloud, and cybersecurity solutions.

  • Advise clients on best practices for data protection, automation, and system enhancement.

  • Contribute insights to improve overall service delivery and client alignment.

  Cross-Functional Collaboration

  • Partner with sales, marketing, and technical teams to deliver holistic and efficient IT solutions.

  • Share client feedback to improve internal workflows and enhance service quality.

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  Required Skills & Qualifications

   

  • 1–3 years of experience in IT support, client success, or a similar technical role.

  • Strong understanding of IT infrastructure, cloud technologies, and cybersecurity basics.

  • Excellent communication, interpersonal, and customer service abilities.

  • Proven multitasking and prioritization skills with attention to detail.

  • Experience with CRM systems and IT service management tools.

  • Strong analytical mindset with a focus on problem resolution.

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  Why Join Us

   

  • Be part of an innovative, client-focused IT team.

  • Work on impactful technology projects that drive real business outcomes.

  • Collaborate with a team of skilled professionals in a supportive work culture.

  • Clear growth opportunities toward leadership roles in Client Success or Account Management.

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  How to Apply

   

  Send your updated resume to hr@cogniter.com
  Subject Line: Application – Client Relationship & IT Support Specialist**