Skills

• IT Support Engineer (L1/L2)

   

  Location: Chandigarh, India (On-site)
  Experience: 2–5 Years
  Employment Type: Full-Time

  About Cogniter Technologies

   

  Cogniter Technologies is an IT solutions company delivering innovative technology services and business solutions to clients worldwide. We are looking for a proactive, technically skilled, and customer-focused IT Support Engineer (L1/L2) to join our growing IT team.

  The ideal candidate will have hands-on experience in technical support, desktop administration, system troubleshooting, user support, and IT infrastructure management. This role will be responsible for ensuring smooth day-to-day IT operations while providing timely and effective support to end users.

  If you enjoy solving technical challenges, working with users, and maintaining reliable IT environments, we would love to hear from you.

  Key Responsibilities

  L1 Support

   

  • Provide first-level technical support through phone, email, chat, and IT ticketing systems.

  • Diagnose and resolve hardware, software, operating system, and basic network-related issues within defined SLAs.

  • Troubleshoot issues related to Windows OS, Microsoft 365, Outlook, VPN, printers, software installations, and user access.

  • Create and manage user accounts, password resets, permissions, and other basic administrative tasks.

  • Log, categorize, prioritize, monitor, and update incidents using IT service management/ticketing platforms.

  • Provide remote and on-site technical assistance to end users.

  • Guide users on standard IT procedures, applications, and best practices.

  • Escalate unresolved or complex issues to the appropriate L2/infrastructure teams with complete troubleshooting information.

  • Maintain accurate documentation of incidents, resolutions, and user interactions.

  L2 Support

   

  • Troubleshoot and resolve complex hardware, software, operating system, application, and networking issues.

  • Perform root cause analysis and implement permanent solutions for recurring technical issues.

  • Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.

  • Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.

  • Manage user access, permissions, device configurations, and system-related requests.

  • Monitor system performance and recommend improvements to enhance reliability, security, and efficiency.

  • Collaborate with infrastructure, security, application, and vendor teams to resolve advanced technical issues.

  • Participate in system upgrades, patch management, device deployment, IT asset management, and preventive maintenance.

  • Maintain technical documentation, knowledge base articles, troubleshooting guides, and Standard Operating Procedures (SOPs).

  • Assist with IT infrastructure projects and technology rollouts as required.

  Required Skills & Qualifications

   

  • 2–5 years of experience in IT Support, Helpdesk, Desktop Support, System Support, or Technical Support.

  • Strong hands-on experience with:

    • Windows 10/11

    • Microsoft 365

    • Active Directory

    • Hardware & Software Troubleshooting

    • Networking Fundamentals

    • TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN

  • Experience with IT ticketing/service management platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar tools.

  • Experience providing remote desktop support and remote troubleshooting.

  • Basic understanding of endpoint security, antivirus solutions, device protection, and security best practices.

  • Strong analytical, troubleshooting, and problem-solving skills.

  • Excellent verbal and written communication skills.

  • Strong documentation and customer service abilities.

  • Ability to prioritize and manage multiple support requests in a fast-paced environment.

  • Strong sense of ownership, responsiveness, and attention to detail.

  Preferred Skills

   

  • Relevant certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.

  • Experience with endpoint management, device provisioning, imaging, and system deployment.

  • Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.

  • Exposure to Microsoft Azure, Google Workspace, or other cloud platforms.

  • Understanding of cybersecurity fundamentals and enterprise IT security practices.

  • Experience with endpoint management tools such as Microsoft Intune or similar platforms.

  • Knowledge of basic scripting or automation for IT support tasks is an added advantage.

  Why Join Cogniter Technologies?

   

  • Work with modern enterprise IT infrastructure and technologies.

  • Gain hands-on experience supporting diverse IT environments and global operations.

  • Be part of a collaborative, learning-focused, and employee-friendly work culture.

  • Opportunities for continuous technical learning and professional development.

  • Support for relevant technical certifications and skill enhancement.

  • Build a rewarding career with a growing technology company.

  Apply Now

   

  Interested candidates can share their updated resume at hr@cogniter.com.

  Subject: Application for IT Support Engineer (L1/L2) – Chandigarh