Skills

• IT Support Engineer (L1/L2)

   

  Location: Chandigarh, India (On-site)
  Experience: 2–5 Years
  Employment Type: Full-Time

  About Cogniter Technologies

   

  Cogniter Technologies is a growing IT services company delivering innovative and scalable digital solutions to clients worldwide. We are looking for a technically skilled IT Support Engineer to ensure smooth day-to-day IT operations and provide reliable technical support to employees.

  About the Role

   

  We are looking for a proactive, technically skilled, and customer-focused IT Support Engineer (L1/L2) to join our IT team in Chandigarh.

  The ideal candidate will have hands-on experience in desktop support, system administration, user support, troubleshooting, networking, and IT infrastructure management.

  You will be responsible for diagnosing and resolving technical issues, managing user accounts and devices, maintaining IT systems, and ensuring timely resolution of support requests in accordance with defined service levels.

  Key Responsibilities

  L1 Support

   

  • Provide first-level technical support through phone, email, chat, and IT ticketing systems.

  • Diagnose and resolve common hardware, software, operating system, application, and network issues.

  • Troubleshoot Windows 10/11, Microsoft 365, Outlook, VPN, printers, software installations, and user-access issues.

  • Create and manage user accounts, password resets, permissions, and basic access requests.

  • Log, categorize, prioritize, track, and resolve incidents through IT service management/ticketing platforms.

  • Provide both remote and on-site technical support to employees.

  • Assist users with IT applications, systems, procedures, and security best practices.

  • Escalate complex or unresolved issues to L2, infrastructure, security, or application teams with complete troubleshooting information.

  • Maintain accurate records of incidents, troubleshooting steps, resolutions, and user interactions.

  L2 Support

   

  • Troubleshoot and resolve complex hardware, software, operating system, application, and networking issues.

  • Perform root cause analysis and implement long-term solutions for recurring technical issues.

  • Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.

  • Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.

  • Manage user access, permissions, device configurations, and system-related requests.

  • Monitor system performance and identify opportunities to improve reliability, security, and efficiency.

  • Collaborate with infrastructure, security, application, and vendor teams to resolve complex technical issues.

  • Assist with system upgrades, patch management, device deployment, IT asset management, and preventive maintenance.

  • Maintain technical documentation, knowledge base articles, troubleshooting guides, and Standard Operating Procedures (SOPs).

  • Support IT infrastructure projects, technology rollouts, system deployments, and other IT initiatives.

  Required Skills & Qualifications

   

  • 2–5 years of experience in IT Support, Helpdesk, Desktop Support, System Support, or Technical Support.

  • Strong hands-on experience with:

    • Windows 10/11

    • Microsoft 365

    • Active Directory

    • Hardware and software troubleshooting

    • Networking fundamentals

    • TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN

  • Experience with IT ticketing or service management platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar tools.

  • Experience providing remote and on-site desktop support.

  • Basic understanding of endpoint security, antivirus solutions, device protection, and IT security best practices.

  • Strong analytical, troubleshooting, and problem-solving skills.

  • Excellent verbal and written communication skills.

  • Strong documentation and customer-service skills.

  • Ability to prioritize and manage multiple support requests in a fast-paced environment.

  • Strong sense of ownership, responsiveness, and attention to detail.

  Preferred Skills

   

  • Relevant certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.

  • Experience with endpoint management, device provisioning, imaging, and system deployment.

  • Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.

  • Exposure to Microsoft Azure, Google Workspace, or other cloud platforms.

  • Understanding of cybersecurity fundamentals and enterprise IT security practices.

  • Experience with endpoint management platforms such as Microsoft Intune or similar tools.

  • Basic knowledge of PowerShell, scripting, or IT automation is an added advantage.

  Why Join Cogniter Technologies?

   

  • Work with modern enterprise IT infrastructure and technologies.

  • Gain hands-on experience supporting diverse IT environments.

  • Be part of a collaborative, learning-focused, and supportive work culture.

  • Opportunities for continuous technical learning and professional development.

  • Opportunities to enhance your skills through relevant technical certifications and training.

  • Build a rewarding career with a growing technology company.

  How to Apply

   

  Interested candidates can share their updated resume at:

  Email: hr@cogniter.com

  Subject: Application for IT Support Engineer (L1/L2) – Chandigarh

  Only shortlisted candidates will be contacted.