Job Details

Skills

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  Job Title: Client Relationship & IT Support Specialist
  Location: Chandigarh, India
  Job Type: Full-Time

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  Position Overview

   

  Cogniter Technologies is looking for a Client Relationship & IT Support Specialist to serve as the bridge between technology and customer experience. In this hybrid role, you will be the primary point of contact for clients—delivering exceptional IT support while fostering long-term relationships. The ideal candidate is proactive, customer-focused, and passionate about solving technical challenges while driving client success.

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  Key Responsibilities

   

  Client Relationship Management

  • Build and maintain strong client relationships to ensure trust and satisfaction.

  • Understand client business needs and recommend tailored IT solutions.

  • Proactively identify and address IT-related risks (e.g., security gaps, outdated systems).

  IT Support & Troubleshooting

  • Act as the first point of contact for client IT support requests.

  • Provide timely resolutions via phone, email, or remote access to minimize downtime.

  • Collaborate with internal IT teams and vendors on escalated issues.

  Account & Service Management

  • Manage client IT portfolios, including software renewals, hardware upgrades, and cloud services.

  • Track system performance and recommend improvements (e.g., upgrades, cloud migration).

  • Maintain accurate records in CRM tools for service tickets and client interactions.

  IT Product Knowledge & Strategy

  • Stay updated on IT, cloud, and cybersecurity solutions offered by the company.

  • Provide strategic recommendations aligned with client needs and emerging technologies.

  • Advise clients on cybersecurity, automation, and infrastructure optimization.

  Cross-Functional Collaboration

  • Partner with sales, marketing, and technical teams to align solutions with client goals.

  • Share client insights to support continuous improvement of products and services.

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  Required Skills & Qualifications

   

  • 1–3 years of experience in IT support, client success, or a customer-facing technical role.

  • Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software.

  • Excellent written and verbal communication skills.

  • Proficiency in troubleshooting IT issues and managing multiple client accounts.

  • Experience with CRM and service management tools.

  • Strong organizational, multitasking, and problem-solving skills.

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  Why Join Us?

   

  • Be part of a client-focused, innovation-driven team redefining IT support.

  • Work on impactful projects that deliver measurable business results.

  • Collaborate with skilled professionals in a growth-oriented culture.

  • Clear career path toward client success or account management leadership roles.

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  How to Apply

   

  Send your resume to hr@cogniter.com with the subject line:
  “Application for Client Relationship & IT Support Specialist – [Your Name]”