Job Details

Skills

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  Job Title: Client Relationship & IT Support Specialist
  Location: Chandigarh, India (On-site)
  Employment Type: Full-Time
  Apply at: hr@cogniter.com
  Subject Line: Application – Client Relationship & IT Support Specialist

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  About the Role

   

  Cogniter Technologies is looking for a proactive and client-centric Client Relationship & IT Support Specialist to serve as the bridge between technology and customer success. In this dual role, you will be the primary point of contact for clients—delivering responsive IT support while fostering lasting partnerships. The ideal candidate will possess a blend of technical expertise, communication excellence, and problem-solving ability to ensure seamless IT operations and client satisfaction.

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  Key Responsibilities

  Client Relationship Management

   

  • Build and maintain strong, long-term client relationships to drive satisfaction and retention.

  • Understand client objectives and recommend tailored IT solutions.

  • Identify and mitigate potential IT risks, system inefficiencies, and security vulnerabilities.

  IT Support & Troubleshooting

   

  • Serve as the first line of contact for all IT-related queries and incidents.

  • Deliver prompt technical support via phone, email, or remote access tools.

  • Collaborate with internal IT teams and external vendors for advanced issue resolution.

  Account & Service Management

   

  • Oversee client IT portfolios, including software renewals, hardware upgrades, and cloud service management.

  • Monitor system performance and recommend optimization strategies.

  • Maintain accurate documentation, service tickets, and communication logs.

  Technology & Strategy

   

  • Stay informed about the company’s offerings across infrastructure, cloud, and cybersecurity solutions.

  • Provide clients with guidance on best practices for data protection, automation, and system improvements.

  • Contribute insights and feedback to enhance overall service delivery and alignment.

  Cross-Functional Collaboration

   

  • Partner with sales, marketing, and technical teams to deliver holistic IT solutions.

  • Share client feedback to improve internal processes and service quality.

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  Required Skills & Qualifications

   

  • 1–3 years of experience in IT support, client success, or a related technical role.

  • Strong understanding of IT infrastructure, cloud technologies, and cybersecurity fundamentals.

  • Excellent communication, interpersonal, and customer service skills.

  • Proven ability to troubleshoot, prioritize, and manage multiple client accounts.

  • Experience with CRM and IT service management tools.

  • Strong organizational and multitasking abilities.

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  Why Join Us

   

  • Be part of an innovative and client-first IT team.

  • Work on impactful, real-world technology projects.

  • Collaborate with talented professionals in a supportive and growth-oriented culture.

  • Clear career path toward Client Success or Account Management leadership roles.

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  How to Apply

   

  Send your updated resume to hr@cogniter.com
  Subject Line: Application – Client Relationship & IT Support Specialist