Skills

• IT Support Engineer (L1/L2)

   

  📍 Location: Chandigarh, India (On-site)
  💼 Experience: 2–5 Years
  🕒 Employment Type: Full-Time

  About Cogniter Technologies

   

  Cogniter Technologies is looking for a proactive and customer-focused IT Support Engineer (L1/L2) to join our IT team. The ideal candidate should have hands-on experience in technical support, desktop administration, system troubleshooting, and IT infrastructure management. If you're passionate about resolving technical issues and delivering exceptional end-user support, we'd love to hear from you.

  Key Responsibilities

  L1 Support

   

  • Provide first-level technical support via phone, email, chat, and ticketing systems.
  • Troubleshoot hardware, software, operating system, and network-related issues within defined SLAs.
  • Resolve issues related to Windows OS, Microsoft 365, Outlook, VPN, printers, and software installations.
  • Manage user accounts, password resets, and basic administrative tasks.
  • Log, track, prioritize, and update incidents using IT ticketing systems.
  • Escalate unresolved issues to the L2 team with complete troubleshooting details.
  • Assist end users with technical guidance and day-to-day IT support.

  L2 Support

   

  • Troubleshoot and resolve advanced hardware, software, operating system, application, and networking issues.
  • Perform root cause analysis and implement permanent solutions for recurring incidents.
  • Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.
  • Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.
  • Monitor system performance and recommend improvements for better reliability and efficiency.
  • Collaborate with infrastructure, security, and vendor teams to resolve complex technical issues.
  • Participate in system upgrades, patch management, IT asset management, and preventive maintenance.
  • Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).

  Required Skills & Qualifications

   

  • 2–5 years of experience in IT Support, Helpdesk, Desktop Support, or Technical Support.
  • Strong hands-on experience with:
    • Windows 10/11
    • Microsoft 365
    • Active Directory
    • Hardware & Software Troubleshooting
    • Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN)
  • Experience with IT ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar platforms.
  • Knowledge of remote desktop support and remote troubleshooting tools.
  • Basic understanding of endpoint security, antivirus solutions, and system protection.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication, documentation, and customer service skills.
  • Ability to manage multiple support requests in a fast-paced environment.

  Preferred Skills

   

  • Industry certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.
  • Experience with endpoint management, device provisioning, and system deployment.
  • Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.
  • Exposure to Microsoft Azure, Google Workspace, or other cloud platforms.
  • Understanding of cybersecurity fundamentals and IT security best practices.

  Why Join Cogniter Technologies?

   

  • Work with modern enterprise IT infrastructure and the latest technologies.
  • Gain hands-on experience supporting diverse IT environments and global clients.
  • Be part of a collaborative, learning-focused, and employee-friendly work culture.
  • Access continuous learning, technical certifications, and professional development opportunities.
  • Build a rewarding career with a fast-growing technology company.

  Apply Now

   

  Interested candidates can share their updated resume at hr@cogniter.com

  Subject Line: Application for IT Support Engineer (L1/L2) – Chandigarh