Job Details

Skills

• Job Title: Technical Support Executive

   

  Location: Chandigarh, India
  Employment Type: Full-Time

  Job Overview

   

  We are looking for a proactive and technically skilled Technical Support Executive to join our support team. In this role, you will be responsible for delivering high-quality technical assistance, diagnosing and resolving issues efficiently, and ensuring an excellent customer experience. You will work closely with internal teams to resolve complex technical problems and provide both remote and on-site support when required.

  Key Responsibilities

   

  Customer Support

  • Provide prompt and accurate technical assistance via phone, email, or chat

  • Respond to customer queries professionally and ensure timely resolution

  Troubleshooting & Diagnostics

  • Identify, analyze, and resolve hardware and software-related issues

  • Investigate root causes and implement effective, long-term solutions

  Product Setup & Configuration

  • Assist customers with product setup, configuration, and onboarding

  • Ensure smooth integration of products into customer environments

  CRM & Ticket Management

  • Maintain detailed and accurate records of customer interactions, issues, and resolutions in the CRM system

  • Track, update, and follow up on open support tickets to ensure closure

  Collaboration & Escalation

  • Work closely with internal technical teams to escalate and resolve complex issues

  • Ensure timely communication and follow-ups with customers

  Customer Education

  • Guide customers on product features, troubleshooting steps, and best practices

  • Empower users to resolve common issues independently

  Testing & Verification

  • Test solutions thoroughly to ensure complete resolution and customer satisfaction

  Documentation & Knowledge Sharing

  • Contribute to FAQs, knowledge base articles, and training documentation

  • Help improve self-service resources for customers

  Continuous Learning

  • Stay updated on product enhancements, software updates, and industry trends

  • Continuously improve technical knowledge and support skills

  Qualifications & Skills

   

  Experience

  • Prior experience in technical support or a customer-facing technical role (IT/tech industry preferred)

  Technical Knowledge

  • Strong understanding of computer systems, software, hardware, and troubleshooting techniques

  Problem-Solving

  • Excellent analytical and diagnostic skills with the ability to resolve complex technical issues

  Communication Skills

  • Ability to explain technical concepts clearly to non-technical users

  • Strong verbal and written communication skills with a customer-first approach

  Professional Attributes

  • Patience, professionalism, and a solution-oriented mindset

  • Ability to work independently as well as collaboratively in a team environment

  Preferred Skills

   

  • Familiarity with CRM systems and customer support tools

  • Technical certifications such as CompTIA A+, Microsoft Certified, or similar (preferred)

  • Experience in IT services, SaaS, or telecommunications domains

  Why Join Us?

   

  If you are passionate about solving technical challenges and delivering exceptional customer support, we’d love to hear from you. Join us to grow your skills in a collaborative and technology-driven environment.